customer service unprofessional and disgusting

<p>its funny how in south africa to get a good a service you have to complain. do you guys have a team that goes through our calls and monitor it because if you did i wouldnt be in this situation. from time to time i use dstv but not reguarly and i'm on pre-paid. ive read through contract and as far as i'm aware if i dont pay i am not allowed to be billed and my dstv its not supposed to be on, this has been confirmed with the SA consumer act. i have been calling the dept and everyone keeps promising me to resolve my query and this is time consuming. my dstv gets disconnected every 3 days and this is causing me to have an outstanding amount in my account. i'm a bit confused because i spoke to a manager or TL who promised you had a system issue in January|february where my decorder was affected and upgraded to dstv. due to the fact that i was not using dstv meaning i was not supposed pay. who watches dstv in december and january. TL/Managers there are not professional and they normally tell you they will contact you but they do not. i have shown my dedication and love to you but what do i get. Do i need to show my other side in order to be assisted. Before i do and contact the SA consumer please assist me as i'm unable to view the decorder i love dstv, or do i need to take legal action. Is it because im sweet and understanding that people take advantage of me. i have been patient but now i'm starting my count down.....</p>