Customer service sucks

I am so disappointed in the service i have received from DSTV.

Every month i go on line check what my balance is due to pay them and then make payment.

In April this year i did the same thing only to have my services cut.

When i phoned them they apologized and then said i needed to make an extra payment which included the re connection fee as there was in error on there side from accounts.I then voiced my frustration and paid the amount assuming we all human we make mistakes.

This month i pay over the amount due only to have my services disconnected again .

I then receive a sms requesting an amount which again includes a re connection fee.

I am fuming why must i pay the re connection fee when there accounts department is the ones that made the error.

When i contacted the call center this morning i was told someone would contact me with in the next two hours while 3 hours later i phone them again only to be told this time oh sorry its 24 hours for someone to contact you.

So we dont pay our fees we get disconnected with out us telling them sorry it takes 24 hours for us to pay the fee,but when we request a call back we get the run around.

I only have the DSTV for my kids because in my personal opinion DSTV is a waste of money im paying for the same movies and series to be re played over and over again.