Customer service suck

Short and sweet. Accorsing to Dstv agent I am deceased. Since yesterday been trying to get this probleme resolved so waisted alot of money on airtime being cut of if an call centre agent cant give me answers had to run around to get an affidavit to proof Im still alive and still no one can reconnect me. DStv call centre made the mistake now its costing me money and time to sort there mistake uit. Seriously. All they can do is putt the phone down because they cant sort an probleem out. Is this customer service. No wonder Dstv are lossing customers.