CUSTOMER SERVICE STINKKS!

I don't understand how such a simple request can take almost a month to resolve. Surely there is someone in the whole of DSTV who is able to do this. My initial request for transfer of ownership was on 3/09/15, I literally had to followup every wk, because I didn't receive any feedback. I then had to resend the request on the 09/09/15, on the 13/9/15 I received feedback to say that the change can only take place on the 1st of October and I would have to resend the request, prior to or on the date of 1/10/15. Firstly I don't understand why I have to resend the request if I have already initially done so on 03/09/15 and how long exactly will it take to be actioned if it has already taken almost 2 weeks? We also requested for the Explorar option to be added to our package, and we were promised a week ago that we would be contacted in 48 hrs to confirm this, AGAIN NO FEEDBACK, when I called today I was told that they have a new system, with a back log and the request will be delayed with another 1 or 2. SO CLEARLY DSTV DOES NOT WANT OUR BUSINESS! IT'S EASY TO ADVERTISE HOW QUICKLY YOU CAN CHANGE YOUR PACKAGE BUT NO ONE TELLS YOU ABOUT THE TERRIBLE CUSTOMER SERVICE THAT YOU HAVE share