Customer Service Robots

On 27th November I called to enquire about changing my dad's DSTV account to my mum, as my dad has passed away. I was advised (same as your website) that I needed to send the death certificate, letter of executorship, copy of my mum's ID and a change of ownership form to [Email Removed] which I did.<br> <br> I then received an email to say 'we have escalated your request to have the change of ownership to our Decoder Payment Plan Department for further assistance.' Since then, I've had no acknowledgement that the original documents have been received or that anything is being done to make this change. When queried, twice, I've been asked for other documentation not orginally requested, with no explanation. <br> <br> Yesterday I posted on your facebook page - and amazing, an almost instant response from someone. However, as soon as I inboxed as requested, the same dismal service has reverted, and I'm still waiting for someone to email me back. <br> <br> In desperation, I re-sent everything I was originally asked to, as if I'd never sent anything. This morning a request for this SAF form to be completed. Honestly, how difficult is this!