Customer service on par with nonsense

I am starting to think the company ethos is to give customers the hardest time ever. How do you first not debit my account and I then proactively make a manual payment so that I don't have to jump through hoops to get my service reactivated after you suspend it. But now loading my data is a huge problem? I have waited a week now to get this resolved and still escalation INC-*** is a work in progress, I have been called jaded by one of your chat support staff simy because I am frustrated at the fact that NOT A SINGLE PERSON KNOWS WHY THIS IS TAKING SO LONG and the best they can do is give me sorry for the inconvenience and please wait for 72 hours. Really DStv is there a way I can get out of this toxic relationship of ours and somehow end these contract or better yet how do I pay them off completely so that we can be done with each other.