Customer service not what it should be

<p>DSTV, you could have prevented this complaint on this forum if you customer service staff knew what they were doing. I was deciding whether to complain on here or not but thought I will call in and ask who I can complain to and the lady told me to call ********** 901. Well, this number does not exist, so this just added to my aggrevation and I will not complain her. I called in at 21h12 last night to ask them to assist why my DSTV plus does not longer come up on my decoder. She did a few checks with me including my connectivity and said they will have to escalate it and call me back. I asked the turn around time and she said one hour. At 22h00 I called and said can she please ask them to rather call in the morning as our day starts at 5am and we needed to go sleep. I waited till 9am this morning and called in. They confirmed that they start working at 7am and I asked again what the turn around time is and she said 1 hour. I asked why no one had called in the 2 hours of operating this morning and she said she doesn't know. She said she will escalate it again, she said they are told its one hour but there are no guarantees. Really?? Another thing that really urks me is that they ask you to enter your smart card or ID number in the beginning. One would think a company like Multi Choice would have a system where this number is pulled through and the person just does a verification. Oh no, you have to give you ID number to every single person you speak to!!!! Very frustrating. So I am counting down to 10h15 to see if someone gets back to me.</p>