Customer service , non existent..

My sister visited your , Wynburg Cape Town office to hand in paper work for the transfer of a decoder from myself to my mother , all the forms , affidavit, certified ID , with the decoder and smart cards only to be told that my mom needs to come into your offices to do the application. It was explained to your staff that she is 89 years of age can hardly see and can't walk !! But your staff where adamant that she needs to appear in person , she has been a customer of yours since the start of DSTV. With service like that no wonder people are leaving DSTV , you actually don't really want customers !