PS
Peter S

1 reviews | Active since Jun 2015

07 Jun 2017, 15:31

Customer service non existent

<p>A few years ago we transfered our DSTV account from my wifes name into my name as the debit order was coming off my account. Biggest mistake ever - we have had nothing but problems ever since. The latest being we are unable to watch or stream anything on any of our devices as the connect ID is reflecting my wifes details and the old pvr we had and the original customer number.</p> <p>I have tried to create a new account but the system picks up my ID as already having an account and guess what - it is linked to my wifes old account and customer number.</p> <p>I have tried the call centre - no one can help, no one phones back - nothing!</p> <p>I have sent an email with all the detail regaring this problem to ********** and guess what - NO ONE REPLIES</p> <p>There is zero customer service. One pays a premium for DSTV and in return one has to wonder if its worth the frustration. Perhaps its time to close the account and stream all the series from the internet FREE OF CHARGE !!!!!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Jun 2017, 17:57
Official

Dear Peter

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv Hello Peter team

PS
Peter S's update19 Dec 2017, 12:39
Reviewer Update
The incompetence at dstv is mind boggling . After having issues earlier this year with my account I now again have to resort to hellopeter again. A simple request of activating a new explora and cancelling my decoders insurance has now resulted in me suddenly not having a debit order. The funny thing is that the debit order runs every month but according to the call center I am now a cash customer. The reasons I have been told over the last few days are.....my surname does not match the one at my bank and I changed my account details when I activated our new explora on the 10 December. Now this issue has to escalated as no one knows how to sort it out. Netflix is a fraction of the cost and a whole lot less stressful. How do I cancel my dstv subscription............