Customer service NON existence

They requested us to upgrade to the new Explora and give up our PVR as it did not have latest technology. It has been 1 month and R300 of airtime trying to solve our Xtraview. NO ONE at multichoice knows how there products work and how to connect. They refuse to contact you to resolve issues, however they are quick to deduct additional costs off your account with out any details.

So what do we have an alternative to DSTV?