CUSTOMER SERVICE, MANAGEMENT AND REPAIRS AND AGENCIES ARE VERY VERY BAD

I have an explore and a hd pvr for extra view. So last week the HD PVR mail function or something was wrong with the hd pvr.What happened is when you switch it on is scann b halfway and then exiting by it self. So I phoend Dstv Customer services about 3-5 times last week to help me and WHAT MAKES ME SO ****ING SICK IS THAT EVERY TIME YOU PHONED THEM YOU HAVE TO START FROM THE BEGINNING TO EXPLAIN TO EVERY PERSON THAT YOU SPEAK TO AND AT THE END OF THAT THEY STILL CAME TO THE SAME CONCLUSION THAT THEY CAN NOT HELP AND I MUST NOW BRING TH THING/ So i took on Saturday to one of the agencies in Mondeor. Help me . SO this gives give me a new HD pvr and tried to link my smart card number to the new hd pvr. THAT IS WHEN THE **** HEAT THE FAN . SO MY SMART CARD WAS NOE THE PROBLEM AND HE GAVE ME A NEW SMART CARD AND HE TRIED TO PAIR THE SMART CARD WITH THE HD PVR . AND IT DID NOT WORK THERE WAS A PROBLEM AND HE COULD NOT HELP ME . BUT PROMISE ME THAT IT WOULD TAKE UP TO 1A ND 8 HOURS TO SOUT OUT THE PROBLEM IT SI NO fRIDAY THE 13/10/2017 AND STILL AFTER PHONE THEM FROM MONDAY TO WEDNESDAY SPENDING ABOUT 1000 RAND ON CALLS EXPLAINING AND ****ING GETTING NO JOY NOTHING HAPPEN I AM STILL SITTING WITH THE ****ING SAME PROME . WHAT ****ES ME OF IS THAT I AM PAYING 950 RAND FOR PREMIUM AND THE EXTRA VIEW.ALMOST 12000 RAND A YEAR FOR THE ****ING DASTV AND I AM ONE OF T PREMIUM CUSTOMERS AND THEY CANNOT EVEN HELP ME. USING FACE MESSENGER EMAILS AND EMAILS USING ALL FORMS OF CONTACT THEY STILL COULD NOT HELP. THE SERVICE IS O DAD AND ****ING UP NO **** . tHE MANAGERS AND MANAGER DOES NOT EVEN HAVE THE COURAGE TO HELP AND EXPLAIN TO WHAT THE HELL IS GOING AND WAY THE SERVICE IS SO DAD. I RECEIVED ONE CALL AT ABOU 6.300 DURING THE WEEK.AND GAS WHAT THE [PERSON THAT PHONED DOES NOT HAVE ****ING CLUE WHAT MY QUERY WAS AND I HAVE TO EXPLAIN TO HIM AND AFTER THAT TOLD HIM THAT I AM GOING TO PUT THE PHONE DOWN BECAUSE I AM GETTING UPSET . HOW TH HELL IN GODS NAME CAN YOU PHONE AFTER I AVE PHONED YOUR CUSTOMER SERVICES SEND SO MANY EMAILS AND EVEN ON FACEBOOK SEND EMAILS AND HE STILL HAS THE NERVE TO PHONE M AND WITHOUT CHECKING OR UNDERSTANDING WHY HE IS PHONING AND HE EVEN COULD NOT HELP ME. SO AM REALLY REALLY ****ED OFF VERY VERY ****ING UPSET

I THINK DSTV WITH ALL THE PROMISES LUCK THE RESPECT OF THEIR CUSTOMERS AND DOES NOT EVEN CARE ABOUT THEM . SO WHY THE ****ING HELEL DOES I HAVE DSTV STILL FOR THE ****ING SAKE OF MY CHILDREN.

SO WITH ALL THIS **** AND ****ING BAD SERVICES I HAVE WITH DSTV AND THE INSURANCE I PAY FOR BOTH TH EXPLORE AND THE HD PVR I DARE DSTV MANAGEMENT TO GIVE ME CALL AND TELL ME WHAT THEIR EXPLANATION IS .AND ALSO TELL ME THAT INSTEAD OF GIVING A NEW PVR F0R ALL MY CRIES AND PAIN AND STRESS. THEY WILL GIVE ONE OF THE NEW EXPLORES AND AS AN APPRECIATION AND ACCEPT THAT THEY WAS AT FILA FOR TAKING SO LONG TO HELP AND TAKE CARE OF THEIR CUSTOMERS. i GUES I AM NOT TH IONLY OEN TGHAT THIS IS HAPPEDN SOM PIOPEL HAD VERYU VR BAD EXPERIENCES WITH THEY IT WAS NOT LIKE THIS BEFORE. I SPEAK 1000 RAND ON PHONE CALLS FOR THE PAST WEEK HOLDING ON AND WAITING AND EMAILING AND SSMS AND SPEAKING ONLINE AND EVEN ON FACE BOOK AND STILL PAYING EVERY MONTH 950 RAND ON MY DSTV AND IT WILL BE MORE WHEN IT GOES UP tHEY CANNOT EVEN GIVE ME PRICE LOCK BECAUSE OF MY PROBLEM I HAVE. they can give this good and massages on Dstv or advertise them . WHAT GREAT THING THEY HAVE FOR THE CUSTOMERS BUT GUESS WHAT WHEN IT COMES TO SERVICE THEIR CUSTER THEY ARE WORSE OF OF THE WORSE OF THEM ALL .