Customer service is **** again

The customer service is always bad.

I request my billing date to be changed. The agent told me to do it on whatsapp . while the is no option. Secondly she sounded as if she is bored.. I was placed on hold for 5 minutes for a simple request, as Phumeza claims she had system issues. The she said she changed it. Now when I ask how much is the pro rate amount.. She said she knows nothing about such..

The last experience I had I was mis-informed & that lead to my services cut off.. However I asked bcoz am preventing such to happen.

Then agent went quite n cut line.. Wish I could see her & ask why dd she wast my time & money.. .if she had no knowledge she should have just said so.. Not waste my damn time