Customer service failure

I really I don't understand DStv Multichoice why everymonth I have to fight with you why did you disconnect me again. I believe my subscription is going to increase in April now why every month I should paid more I very disappointed its like now you are ******** us, what I know is that when my subscription is going to increase I get a notification in advance why now I wasn't inform when I have to pay you tell its increased please stop robbing us our money yuo guys are ******** us now