Customer service does not exist at DSTV

On Friday 6 March I phoned at about 3pm to reconnect my DSTV Service, which I had cancelled in June last year. At that time I had a credit balance, and as I cancelled it with immediate effect, I requested the person who assisted me to make sure no charges go through.<br> On Friday when I phoned through, I was helped by someone who did not provide a name and it seemed like she didn't want to be there. I requested my services to be reconnected, when she said a payment must be made, to get the services reconnected. <br> I then said, please let me speak to a manager, because they do not understand the situation. The person on the other side of the phone, then said why do I want to speak to a manager, I said to get my account sorted because they don't understand I was told :' Make me understand'. That was when I lost it, I started to explain my story, but this lady kept on interrupting, It got to a point where I told her, that she now needs to Shut Up, and listen cause it is my turn to speak, when I have finished she can then speak. I was so upset, I hung up the phone. Lerato couldn't resolve my issue a while later either when I phoned back.