Customer Service

Hi,

Reference Number: *** – C1 I need to cancel my subscription with immediate effect please urgently contact me with regards to the process. NOTE: Reasons for my cancellation are based on the following:

• Poor or non-existent customer service. • Queries are not attended to. • Reference numbers are allocated with insufficient information on your system for any meaningful follow-up. • I called you on 8 separate occasions today (AT MY COSTS) without any conclusive information or resolution with regards to my inquiry. • I lost the calls twice (ISSUE ON YOUR SIDE) and no one bothered calling me back.

The above is reason enough to warrant canceling my subscription. Please ensure that my request is followed through and escalated…I will notify my financial institution concerning debit orders accordingly.

Kind Regards K. Naidoo ***