1 reviews | Active since Dec 2013

10 Oct 2022, 13:51

Customer Service clowns

I called on 30 July to get Disney+ and Box Office activated. My call was 42 minutes long. There was an escalation, because there was a problem of some sort. I did not take the call reference down. Nothing happened. I called again on 1 August. This time only 14 minutes did I wait. I was reprimanded because I didn't retain the call reference. Apparently that is the reason nothing was done... Anyway, I got another escalation. Now it is 2-and-a-half months later, and I still don't have Disney+ or Box Office. This time I kept the call reference, so I guess this time they can't blame me. This weekend, I tried for the last time. I used their WhatsApp chat. It also couldn't connect me to Disney+, and promised a callback within 48 hours. Of course, this has now come and gone as well, without me hearing boo or bah from the clowns in DSTv's customer service. My recommendation: If you are able to survive without DSTv, and get all your viewing via streaming services rather, don't go with these idiots. Their service is all "automated" which just drives you up the wall, and to call them well, I hope you have airtime. It's just not worth the effort.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2022, 14:01
Official
Hi Gary, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards, 
DStv: Hello Peter Team