KN
Khayalihle N
1 reviews | Active since Feb 2021
09 Feb 2021, 16:38
Customer Service can do better!!! It sucks!!
Multichoice has the worst customer service ever!!! This includes managers.I’ve been calling and waiting for 2 weeks to have my services reconnected however there’s an escalation that was done on my account as services are unable to reconnect. The last time I was advised by a consultant that a manager is unable to assist at that moment due to being in a meeting. Therefore the manager will call me to assist... still waiting!!! Been debited however no SERVICES!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Feb 2021, 16:48Hi Khayalihle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Feb 2021, 16:48
Official
Hi Khayalihle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
10 Feb 2021, 13:05Hi Khayalihle,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have received payment into your DStv Account and we have reconnected your Compact services on your DStv Account.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have received payment into your DStv Account and we have reconnected your Compact services on your DStv Account.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Feb 2021, 13:05
Official
Hi Khayalihle,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have received payment into your DStv Account and we have reconnected your Compact services on your DStv Account.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have received payment into your DStv Account and we have reconnected your Compact services on your DStv Account.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv: Hello Peter Team