******* customer service

I recently reactivated my dstv account after canceling it telephonically a few months ago. I made a payment after reactivating it yesterday. When I went back into my my dstv app, I found that I still owe 1 months subscription. So I basically had an arrears amount when I left dstv. Reasons for leaving was because I bought a tv box and have separate subscriptions. So according to dstv I still owed 1 months subscription and that my Netflix account was in arrears. How can that be possible when I have been paying Netflix separately ever since I canceled my dstv verbally and how can my dstv account be in arrears when you pay in advance. And to top it off, Angelique, the customer consultant basically called me a **** when I said that you can't watch dstv after activating it without paying it first. Everyone knows that when u activate dstv without payment, it only shows Chanel 100