Customer service at its lowest!!

I am posting on behalf of my 75 year old dad. I first contacted DSTV multichoice when there was an E42 error. Waiting at the queue for a consultant to attend to my call was over 15 minutes, explained the situation, who took me to the wizard installation screen on my decoder. Due to no signal, the consultant advised that I wait until the signal strength is much stronger. The next day I contacted customer service again and waited far too long to be attended to. Went on "live-chats" on 2 separate occasions which was ended by them due the absolute insane reason that I was taking too long to respond. Day after, i consulted an installer to check the connections (at my own costs) and was told the error is with DSTV multichoice. I have waited patiently to sort itself but the situation is not resolved. I received a SMS to pay the subscription in full yet they had no courtesy of informing us of the situation. If I don't pay the subscription, I'm assuming my dads DSTV viewing will be suspended until payment is made, over and above a reconnection fee must also be paid. So how do you pay for something that was not used for almost half the month? This is customer service at its lowest and worst!!!