Customer service at DSTV is terrible and problem just doesnt get sorted out.

I don't know what is going on with your customer service but it is in a terrible state. I don't even know how to explain what a nightmare its been last two months.

I have explained this over and over again to your customer service. I have asked for a manager to contact me as I can't hold for a long time for your ridiculous phone systems as it takes me 5 minutes just to get to a person to speak to.

I am now wanting to take this further as I just don't get responses from dstv.

It all started with the beginning of July when our dstv got cut off. I contacted you and asked what is going on. At this point, I send through also receipts but never heard back. I checked online and saw that an old decoder was made active on my account. So I contacted you again and the mistake was corrected but still, no one explained to me what is going on and why this was done as this decoder or my package was not changed for years. I also asked for you to take of penalties as I never paid my account late but this request was just ignored by your customer service.

So this month I asked the customer service before the end of the month what was due. They told me R258 so I paid R260. I then decided to ask again if anything was outstanding. Your customer care said no I am in credit. Once again I got cut off. So I got in contact and they said the money was outstanding. The one customer care also said this to me

Actually looking back in to your account we did receive a payment on 10/07/2020,however I see services were upgraded to Premium from Compact plus

Wed, 4:01 PM Sebabatso

So after upgrading you were now charged on Premium and the credit account was not enough to cover full month ,so on the 10/08/2020 you need to pay R1098.97 which is inclusive of prorata R148.00 from 27/08/2020 to 09/08/2020 and forward billing R919.00 from 10/08/2020 to 09/09/2020

So what am I to believe now? I have not changed my plan. Your customer service is appaling and a disgrace for this company. Can A manager please contact me regarding this. PLEASE DONT IGNORE THIS REQUEST I want to speak to a senior person.

I have emailed all my receipts to your emails again. This problem just doesn't seem to get sorted out.

I dont want to contact your customer service again because verytime I have to explain over again what happened and they just look at screen and say your outstanding. This is pathetic. If I am outstanding tell me where did I miss payment?