customer service as long as customer pay for all

You phone the call center as decoder just re boot - after being told to reboot 7 times - the advise is to drive all the way to Randburg - you pay insurance every month so they change your decoder to one that cant give what you used to .. you must pay for new installation new dish as the decoder do not work on the other dish ( but they dont tell you) you must buy additional decoder ( that they dont care about) pay for Smart LND ( that they dont mention) and over R5k later you might be lucky enough to view a programme