Customer Service and misinformation

I dropped my decoder at Randburg Customer Services and my account is on the 13th April 2022 and my account is on price lock.Since the 13April 2022 no one has made contact with me nor come to my house to drop the decoder since I was informed that an installer will drop the new decoder.I was only informed of today the 24th April that my price lock package it takes 7 working days that is the turnaround time when I was physically at the Randburg customer service to follow up on where my decoder is.After I insisted on speaking with the Manager Philile came to apologize about the miscommunication on my first visit and also reconfirmed that the 7 day turnaround time and I requested that they please call the installer so we know when he will come to deliver/install the decoder. I was also informed that the decoder that I currently have according to them I am not really inconvenience as I am able to decode and record even though I don't have extra view.Philile told me that I am not affected financially and also service wise as I am still able to watch tv with I e decoder. That statement is very demeaning and has no sense of accountability and remorse. After I had expressed to her on my dissatisfaction of the service and too many apologies of reoccurring incidents she apologized again and asked that I give them time to go to the back office and phone the installer.

When they came back new information was revealed that our decoder is no longer now with the installer but with the courier company as I am on a 89.90 price lock.So in actual fact the prior information that was presented to me for the past 20min was a **** and the installer story was an excuse for not delivering my decoder or maybe a frequent story making that is told to customers. Had I not insisted on them calling the installer and accepted their apology and waited for the installer to come I would have walked away again with misinformation/*****.Philile again said we apologies for miscommunication and gave us the printout of the real information that we were suppose to get from the beginning has someone made the effort to be articulate before conveying the wrong information twice in one day.

Even the print is also not accurate as it's state that the decoder went out on delivery on the 19th April 2022 at 07:00am and it's now 24th April still no delivery.Even than the Manager and consultant did not outline that and alerted me as a customer.Clearly no attention to details is practiced. The service and the communication is shocking from a Manager I don't know where is the world such conduct should be accepted. The inconvenience and never ending apologies that I have to take my Sunday and go to Multichoice. And be treated like I am stupid and I as a customer I must understand from Philile words that they are human they make mistake.I am now in the wrong and they are victims and I am being impossible for informing them that they apologies and poor services are beyond the expiry date. At some point accountability must be taken as apologies no longer serve the purpose any longer,repeated abuse can only go so far with an apology.

I don't know what training is done and what accreditation is given to consultants and Managers that have the courage to present incorrect information to a customer and believe that I am stupid.This is an insult to me and my intelligence.