Customer service???????????????????????????????

Multichoice have no idea what the words customer service means! We have been trying to do a chance for ownership since the 25th of May. Have send more then 7 emails to *** and were requested to supply more info which we did. And afterwards we send 4 emails requesting feedback and still nothing but silence. I have phoned the customer service and they have know idea what they are actually doing? Everytime I get different information and have to keep on repeating myself. This is not rocket science. Please can someone help? Today I phoned +*** and asked to speak to a manager. Spoke to a gentleman named Vuyani. After waisting 19 minutes of airtime again we where told to send an email to *** We did, and what a surprise when we got a atoreply from Multichoice saying that the email address is closed and we should email ***??? The same department that is ignoring our emails??? What do we do know??? Can someone help please???