Customer Service A Nightmare

Customer Service is the worst at Multichoice DSTV... Hoe can an a case be escalated for 3months and no feedback or response to the customer. I Reported a Showmax ***** on my account and hoping ot would be resolved but month to month nothing is actioned and im still paying for the ********** ****. My services were last month suspended after i paid my normal subscription , called in and stayed on the line +50 min and my case was reconnected.

Today i woke up with my services suspended after i paid sayin i owe R247 extra! HOW???? Called in, the 1st consultant said i should call after 9 because of no teamleader around, visited a branch, they not operational on Sunday then called again only to get a consultant whose line is very bad. Stated my case but i wasnt succesful. Im tired of this back n forth and im really hoping it gets fixed or its one customer gone .