**** customer service

<p>I havr a debit order date for the 21st of each month. Dstv failed to debit my account on this date after numerous phone calls to them. They then decided to debit my account on the 27th of May only. On the 6th June my services were suspended and I called dstv and the consultant Mikayla asked me to forward my bank statement so she could see my approved debits. I did this and had my services reconnected. On Sunday, 11 June yet again dstv suspended my services. I called at 08:07 and the consultant reconnected and advised that my accouny is with the accounts department. 20 minutes later i was disconnected and constantly called dstv who advised that a consultant lauren escalated the enquiry for reconnection. Six hours later and still no reconnection. I spoke to one consultant and when I asked to speak to a supervisor he continually out me on hold for more than 33 minutes before I spoke to Patience Xaba. Patience then called me back advising she cannot find the consultant Lauren who escalted the call and apparently my statement shows a reversal. However i called Fnb after my first conversation with Patience who confirmed on a recorded voice call that no debit order has been reversed on my account. How must i access my bank statements on a Sunday...???? </p> <p> </p> <p>So now i am inconvenienced by this and i find the current service from dstv beyond pathetic....someone is causing ********** transactions and i suffer because dstv refuses to advise if there is a problem....so much money for **** service....</p>