Customer Service

In all my years of working and dealing with call centers I have never experienced such bad customer service from a call center as what I have received from DSTV. After going through all the security questions and explaining yourself you get placed on hold for more than 30 minutes. When they finally get back to you, you are told your issue will be escalated and that someone will call you back in 48hours. After 48 hours of waiting you receive no call back regarding your escalation. You then call back to the call center only to end up in a different province which seems to some how have no knowledge of your problem and is left to explain everything over again. Going to there physical offices seems to be even more pointless as it seems that none of the offices communicates properly to each other. As if everyone seems to work for different companies. In all my time of being with DSTV i have rarely come across a person that actually knows what customer service is.