Customer service

Multichoice has to be one of the worst companies when it comes to customer service, I signed up for DSTV streamer on the 23rd November via their website and chose the “pay with card” option, and to date that payment hasn’t been linked or allocated to my profile, meaning I cannot view anything but payment was made, I have ref numbers ***3 and ***6, I called the bank to try and reverse the amount but they can’t do that as DSTV has already banked the amount, and I am unable to obtain a POP from the bak as it was an online card payment (I’m sure Multichoice knows this) yet I keep on being asked to send the transactional POP, I have sent a statement showing the payment of R299 and was told it has been sent through to billing so they can activate my viewing and it’s been quiet since then…I am sure that the billing department should be able to locate an unallocated amount of R299 on their system snd link it to my profile yet there’s all this running around because someone is just lazy to go into the system and check , it’s that simple realy… and if possible please close the live chat service, it’s the most useless and unhlepful service you guys have….rather have a call centre for that, the chat agents have a mind of their own and don’t understand anything you say to them. I have paid for nothing realy, a huge corporation like Multichoice is unable to locate a payment?? Customer number ***