Customer service

So we app**** for an upgrade on Thursday morning through the dstv self service WhatsApp and we were asked to make payments and were told the upgrade would be made in less than 15min after the payment...called in Thursday later spoke to zikhona and she was apparently taking the *matter* to her supervisor and she will upgrade it later on Thursday Friday no upgrade was made, called in again on Saturday morning spoke to Amanda and she said she will authorize the upgrade or take the issue with the technician and would call us back on Saturday

It is Monday and no upgrade and no phone call yet they wouldn't even stay a day later to switch off you channels if not paid in time

I am very disappointed in the dstv service