Customer satisfaction KRA fail

Are you still failing at customer satisfaction and new business development? Here is why. This is an expensive PAID service with full package around the R1000 pm level, yet you think the following are acceptable: 1. Ruining the viewing experience with adverts during shows. Just because it makes you more money in the short term doesn't make it a clever thing to do. Most paid streaming services do not disrupt your show every 10 or 15 minutes with a few minutes if adverts. Please don't do this. Give it a few months, and see how your customer satisfaction goes up. 2. Self advertising, including repeatedly bombarding us with adverts for a package we already have or shows we are already watching. I turn off, and some months I downgrade because I cannot justify spending money in this self promotion.