Customer Number ***6 { contact number ***}

I've been having issues with my account and finally Tuesday on the 9th i got someone who was honest and managed to help me.

the lady gave me 72hours to pay 192 which i paid 197 this morning and sent a POP to *** to my surprise i got disconnected again this morning after being told to pay 192 to keep my services up until the 2nd of June... now i called in and im being told to pay 145 again to keep my services up...

please see email below from the help desk

From: DStv Help <***> Sent: Tuesday, May 9, 2023 3:54 PM To: Lebo Mabena <***> Subject: Re: [EXTERNAL] CUSTOMER NUMBER : ***6 ENQUIRY REFERENCE NUMBER : ***7

Dear DStv Customer

Thank you for taking time for our call.

It is with regret that we learn of the frustration and inconvenience you have experienced with our service.

Please accept our sincerest apologies in this regard. Our intention is certainly not to provide a sub-standard service to our customers.

As per our telephonic conversation I have reconnected your services and Activated the PVR access you should now be able to Pause , Rewind , Record and catch up.

I further reversed the R50 reconnecting fee as a token of an apology for the wrong information you were given , the amount to pay is now R192.09 within 72 hrs to cover you till 02/06/2023

I will embark on an internal consequence management process about the consultants who gave you the wrong information.

Please do not hesitate to use our self-service platforms on the DStv website – in order to transact on your DStv account as well as the “My DStv” where you can change your package, view your statement, pay your account, view your bill, add services, clear errors and much more. · WhatsApp: *** · USSD code: *120*68584# · Website: www.dstv.co.za · Smart Phone: My DStv APP (App Store/Play Store)

Add Much more content to your DStv account

https://www.dstv.co.za/get-dstv-packages/ To find out more packages we are offering on bundles, please click on the above link to discover more for less.

Kind Regards Nombu