Customer number ***3 , Multichoice DSTV Black Friday Deal Curse Very Disapponted

Customer Number ********** 3, I'm so disappointed with Multi Choice, i received an email from Multichoice regarding a black Friday special that they were having, i was going to pay R749 for the explorer, premimum subscription, dstv access for 12 months, since i was paying R809 a month with the normal decoder i thought this was a bargain, only to realize that deal was a curse because my account was messed up ever since i signed up for that deal, at first i was promised by Lesly that the decoder will be delivered on Friday the 23.11.2018 at 1:30pm, i even called on Thursday the 22.11.2018 to confirm and i was told that it will be delivered, on Friday i waited and when i called i was told that i have to wait for an sms informing me of the delivery which was the first time i heard of that, i was promised by Lesly that after the new dstv is installed and activated my previous décor will be cancelled , my debit order for R809 for the normal DSTV went off on the 24.11.2018 before the new decoder was delivered and installed, the décor was delivered on the 26.11.2018 and it was installed the very same day, and everything was fine i was able to view all the channels, i called Multichoice on the 27.11.2018 and i spoke to Iilse because the previous DSTV was not cancelled and my contract was for R989 a month instead of R749 she told me it will be cancelled and the remaining amount will be transferred into the new decoder and that my pricelock balance will be rectified to the black Friday deal of R749, i even checked on the DSTV website and everything was rectified, on Friday the 30.11.2018 i had a problem with the signal, i called Multichoice and spoke to Mbali and when i called the machine said my decoder was not activated how is that possible because i was able to view all the channels i even asked Mbali and she said that the decoder is activated, , i went back and checked on the internet the balance that i was supposed to pay on the 25th was R113+R35 for Boxoffice which was R148, yesterday i had an E16 error, i called multichoice and to my surprise i owed them R1385.60, i spoke to Grace and she said that i had a credit but only R140+ was moved to the new account and the remaining credit of R500+ was just hanging in the air, i asked her why she said the previous consultant i spoke with might have done something wrong and then she hang up, i tried to call but there was no answer because it was after 11pm after she also assured me that everything will be corrected, today the 04.12.2018 i called and i still owe Multichoice R1385.60 so i spoke Thembisile she said that she cannot tell me what the billing was for the system just decided to bill me R1385.60 out of nowhere, am tired of dealing with multichoice and being assured that the matter is resolved only to find that they are messing my account all the time, all i want is for this to be rectified today because am not going to pay R1385.60 for nothing, i do not know if they are billing me incorrectly because they have access to my bank account, all i want is for the matter to be resolved because am not going to be calling Multichoice and telling them how to do their job, i have spoken to Thembisile, Nontando, Grace, Iisle, Mbali, and even asked Mbali to ask her supervisor to call me but nothing, even today i have not received a call from the supervisor and the matter is still not resolved instead things go from Bad to worse.