customer number ***3

I have been paying DSTV via EFT for 3-4 years without any problems. As usual, I paid my DSTV yesterday, 25 September via EFT but this morning, 26th September, they cut my services off due to non payment and charged me R50 reconnection fee, which I refuse to pay. I asked to speak to a supervisor but I'm told all of them are in a meeting. Surely, someone must be standing in to take escalations from customers. I asked my payment date to be changed to the 7th of the month to avoid such inconvenience but I was further told that it's not possible. The Consultant, Ntombi Dlamini, asked me to email proof of payment to *** which I did, she went on to look for my email. She came back to tell me that the person who allocate payments is not available and she asked me to email to *** which I did. She came back and told me that there's more than 1000 emails awaiting to come through and I'll have to wait. I spent an hour on the call trying to resolve this matter. It's unfortunate how DSTV, the monopoly, treats customers because there's no competition. Finally, she returned with proof of payment but insisted that I pay reconnection fee. How do I pay reconnection fee when my money is sitting in their account?