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PW
Peter W

1 reviews | Active since Feb 2019

25 Jun 2019, 13:19

Customer Nu,ber ***8 Cancelled DSTV 30th April 2018 but still being billed

On 30th April 2019 I cancelled my DSTV subscription by disconnecting the package from my DSTV decoder on the Self Service website. I sent a message using the form on the Contact Us webpage to confirm that DSV had received my instruction and that the service was cancelled. I received no reply to my query.

On 8th May 2019 I was notified by sms that a debit order of R809.00 was processed on my bank account. I thought OK, it would appear that one has to give one months notice to cancel and I left it at that.

In June I did not receive any sms notification that a debit order for DSTV had been processed. Imagine my shock when I checked my account yesterday and saw that a debit order of R809.00 had been processed for June even after I had disconnected the packeage from my decoder.

I checked the . Self Service website and the package had been restored to my decoder. I know I cancelled on 30th April. I triple checked that the package was disconnected from my decoder. Stop billing me and refund the debit order processed for June 2019.

0
Replies (2)
PW
Peter W's update03 Aug 2019, 12:13
Reviewer Update
I have now cancelled this service 3 times using the Self Service portal yet you keep on reactivating the service, ignore all communications and continue to debit my account. I have a record of the service being cancelled and have cancelled the debit order with my bank. Should you continue to debit my account I will refer this issue to my attorneys as your authorisation to debit my account has been revoked and will constitute theft /***** by DSTV.

PW
Peter W's update25 Aug 2021, 09:15
Reviewer Update
I have now been handed over to debt collectors TCR as you claim I owe DSTV R809.00 where in fact DSTV owes me money for continuing to debit my account even after I had cancelled the subscription. TCR is useless. Phoning them leaves you on hold for ages waiting for an agent to answer. I deny I owe you anything. If you wish to pursue this false claim I will see you in court where I will lodge a counter claim for all my time you have wasted and ******* debits. Get your house in order and stop reactivating cancelled subscriptions.