CM
Conny M
1 reviews | Active since May 2015
07 Jun 2021, 09:00
customer no = ***
We did the price lock contract last week and last week Saturday on the 29th only 1 decoder the extra view one got delivered, the ultra was never delivered, received an sms that installation was scheduled for the 4th of June at 3 no one showed up no one called still with one defender no installer, call center keeps telling us they escalating,
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
07 Jun 2021, 11:11Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jun 2021, 11:11
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Jun 2021, 20:02Hi Conny,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I escalated your PriceLock decoder delivery and will provide feedback.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I escalated your PriceLock decoder delivery and will provide feedback.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jun 2021, 20:02
Official
Hi Conny,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I escalated your PriceLock decoder delivery and will provide feedback.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I escalated your PriceLock decoder delivery and will provide feedback.
Kind Regards,
DStv: Hello Peter Team
Best regards,
CM
Conny M's updateReviewer Update
09 Jun 2021, 07:54STILL NO DELIVERY,STILL NO INSTALLATION,WE STILL HAVE NO VIEWING,NO FEEDBACK NO CALLS
CM
Conny M's update09 Jun 2021, 07:54
Reviewer Update
STILL NO DELIVERY,STILL NO INSTALLATION,WE STILL HAVE NO VIEWING,NO FEEDBACK NO CALLS
CM
Conny M's updateReviewer Update
09 Jun 2021, 07:56ITS DAY 10 SINCE 1 DECONDER WAS DELIVERED,LOGGED ESCALATION DAILY,STILL WE SITTIBG WITH 1 DECODER AND THE ULTRA DECODER STILL NOT DELIVERED THEREFORE NO INSTALATION NO VIEWING
CM
Conny M's update09 Jun 2021, 07:56
Reviewer Update
ITS DAY 10 SINCE 1 DECONDER WAS DELIVERED,LOGGED ESCALATION DAILY,STILL WE SITTIBG WITH 1 DECODER AND THE ULTRA DECODER STILL NOT DELIVERED THEREFORE NO INSTALATION NO VIEWING