Customer no. ***0

My services were off then I went to MultiChoice in Jabulani Mall on 19th to request how much I need to pay to reactivate my DStv. I was told R80. On the same day I went to Maponya Mall DStv to make a payment and I asked how much I need to pay I was also advised R80. I asked to change my payment date from 25 to 31st. I was then told I have to pay R95 instead of R80. I then paid it. On the 1st of June I paid my subscription fee of R115. My services were suspended on the 5th of June. I called MultiChoice and it was reactivated. My services were suspended today and I called the call centre. I was advised that the consultant at Maponya Mall was supposed to also tell me to pay R50 for reconnection but she didn't. I was also told today that when I called on the 5th the consultant took R50 from the R115 I paid on the 1st June and R65 for pro rata from the first until the 10th and didn't inform me what she was doing. I'm now told I owe R152. Is it my fault that I was not told about the R50 reconnection fee when I asked at the store. Why did the consultant on the 5th June not advise me what she was going to do.