1 reviews | Active since Dec 2023
Customer Nightmare: When Showmax Pro and DSTV Fail to Coordinate
I was a Showmax Pro subscriber, and when Showmax decided to end Showmax Pro on November 30, 2023, they offered a deal to Showmax Pro subscribers. The deal included a DSTV Compact bundle, standard Showmax, and one month free for the same price as the Showmax Pro bundle, valid for a 2-year contract. I was initially pleased with this offer. However, as the deadline approached, things started to deteriorate.
Upon inquiring about the deal and engaging in numerous exchanges with support, I finally received the offer via email. The process seemed simple enough: I just needed to add my email address that I used for my Showmax Pro account. I completed this step and was informed that I had to wait 72 hours for the account transition. Three days passed, but there was no progress. Despite more interactions with support, all they did was resend the same email with the deal and ask me to re-enter my email address, with the same promise of a 72-hour wait. This cycle persisted beyond the Showmax Pro cutoff date, leaving me without a subscription.
For over a month now, the issue remains unresolved despite continuous back-and-forth with their support team. I've never encountered such poor customer service. It's perplexing to go from speaking to support that seems knowledgeable to encountering someone who clearly lacks understanding of the situation. The support I've received from Showmax has been incredibly disappointing, especially considering I was willing to commit to a 2-year contract with them. They appear to be inadequately trained and understaffed, which is particularly problematic for an online streaming service.
Furthermore, I even received a written promise that they would continue providing access to standard Showmax for me to watch my shows until they sorted out the matter. I had to remind them of this several times as I found myself without service on multiple occasions.
Adding to the frustration, the involvement of DSTV in this transition has been equally troublesome. Their lack of coordination with Showmax has contributed to the ongoing issues, further aggravating my overall experience.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
I was initially offered the assurance of uninterrupted access to their service until the matter was resolved, which, in reality, turned out to be a blatant tactic of false promises designed to pacify me. Recently, I received an email from support notifying me that I have missed out on the deal, even though I app**** for it several times, and they, not me, encountered issues transferring my account. Now, I am being told that I must pay to access their service.
This level of inefficiency and lack of proper support is unprecedented. I was initially willing to commit to a two-year contract, but the service provider's incompetence is glaring. There has been no substantial support or feedback regarding my issue since its inception, and now, I feel as though I have been cast aside and instructed to pay for their services. Not only that, but I am now expected to pay a premium, which is higher than the original deal that included the DSTV package and Showmax standard service. The deal I originally app**** for has been arbitrarily revoked, despite my timely application. At this point, I would not recommend DSTV nor Showmax.
I was initially offered the assurance of uninterrupted access to their service until the matter was resolved, which, in reality, turned out to be a blatant tactic of false promises designed to pacify me. Recently, I received an email from support notifying me that I have missed out on the deal, even though I app**** for it several times, and they, not me, encountered issues transferring my account. Now, I am being told that I must pay to access their service.
This level of inefficiency and lack of proper support is unprecedented. I was initially willing to commit to a two-year contract, but the service provider's incompetence is glaring. There has been no substantial support or feedback regarding my issue since its inception, and now, I feel as though I have been cast aside and instructed to pay for their services. Not only that, but I am now expected to pay a premium, which is higher than the original deal that included the DSTV package and Showmax standard service. The deal I originally app**** for has been arbitrarily revoked, despite my timely application. At this point, I would not recommend DSTV nor Showmax.