CUSTOMER LOST

I am SADDENED by the very poor service I received from DSTV Maponya mall, On the 28th of Feb I went in store to pay my account (family Package) and was assisted by a lady Named Xolosile Radebe ,she was polite and friendly yt providing me with total incorrect information regarding payment, I have been out of town and had my sub disconnected for some months returning I went to Maponya to pay my usual 400 rands , The lady said the payment is R250 I asked her if that the correct amount required for me to pay towards my sub, she responded yes, well who wouldn't want some extra cash in their pocket, I paid the R250 and headed home, today My child calls me saying my Sub is disconnected, upon calling Multichoice Randburg, they say I need to make an immediate payment of R378, WHAT!, I was the one who walked in the store to be given **** for information staring t the lady's face and no I and my kids have to suffer due he incompetency of your stuff, WHERE IS ONE EXPECTED TO HAVE R400 JUST LAYING AROUND AT THIS TIME OF THE MONTH, I AM DAMN LIVID BY ALL THIS AND NOW UNDERSTAND WHY YOU HAVING CUSTOMER DRAIN, SO NOW I HAVE TO SIT WITH A DISCONNECTED SERVICE , YOU HAVE LOST A FAITHFULL CUSTOMER IN ME NXA