1 reviews | Active since Jan 2018
Customer Dissatisfaction
I have a case with DStv, i have paid my account through eft Nedbank and still my account is constantly disconnected.. I paid on the 2nd of December.
I have been calling and every consultance asked me to email them my proof of payment and I was told to email it at proof payment and that I have done several times but my service is disconnected a d when I call the call Centre consultants will tell me the proof of payment is not attached to my account whilst I have emailed..
How does one deal with such unprofessionalism?
Dear Neo Tyatyi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Neo Tyatyi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Neo Tyatyi
We have tried to contact you on ***) to no avail.
We do sincerely apologise for the disconnections on the account and the amount not being allocated timeously on the account. Our records indicate the payment has been sent to the central finance department for allocation.
The services are active on the account, should you wish us to assist further attach the proof of payment and send an email to ***.
Please be assured of our best service and intentions at all times.
Kind Regards
Edward Nhlapo
DStv Hello Peter Team.
Best regards,
Dear Neo Tyatyi
We have tried to contact you on ***) to no avail.
We do sincerely apologise for the disconnections on the account and the amount not being allocated timeously on the account. Our records indicate the payment has been sent to the central finance department for allocation.
The services are active on the account, should you wish us to assist further attach the proof of payment and send an email to ***.
Please be assured of our best service and intentions at all times.
Kind Regards
Edward Nhlapo
DStv Hello Peter Team.
Best regards,