Customer complaint

I purchased an Ultra decoder through multichoice. I'm on Access subscription. An installer came installed and called them to activate the smart card. I was asked if I wanted to change anything and no I rep****. I decided to check how much I was going to pay this month since it was closer to payment date. To my surprise my bill was incorrect, then thought let me wait for an sms which they usually send before debiting my account. It was the same. I called them to give me the breakdown only to find they have included a subscription called Disney Plus without my knowledge. On question that they were apologizing and what not.

Is that not *****? How do you decide to add on a subscription without the customers consent. We are talking money here and take it an apology will do. This is *****.

On trying to get them to cancel it they are unable to do it. They tried and tried but could not get the desired result. The lady then said Iust try and cancel ot on the app. I tried but could not get an option to do that. I made another call and belueve you me another agent could not do it she ended up messing my Xtraview (secondary decoder). I call again for my Xtra View to be restored and this guy restores it and promise me to fi ish the job and call me. I waited for 30minutes and still the PVR functionalities would not work. Unbelievable. I called for the 7th time now for my functionalities to be restored. Incompetence all the way. What am I paying for here. I guess I must be the fool.

Disgruntled customer