SK
Samukelisiwe K

1 reviews | Active since Oct 2024

10 Oct 2024, 09:19

Customer

I have a problem with DSTV Compact they are repeatedly giving us same shows all the time even on Catch up it the same thing giving old movies over and over again but we paying monthly for same shows and repeat all the time WHY you guys need to do follow ups not to give us same thing now and then and another thing the NMS INSURANCE that you guys ask us to join it a **** I've been calling to Cancel for a while now but the lady I spoke to she just hug up on me without saying anything I've called twice to cancel but it seems like they don't what to because they gaining from us I Spoke to NOKWANDA SIBIYA lack of customer service 😤 I was very disappointed because it took me 60 minutes just to be hangup on I don't what there NMS insurance anymore I even cancelled the CATCH UP because it useless we want changes because am a loyal customer give more training to your staff alert them if they are any changes let me not ask a question about the product and the person don't know a thing please we paying our money here

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2024, 09:35
Official
Hi Samukelisiwe, 

Thank you for reaching out to us. We have received your query and are currently looking into it. 

Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. 

Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team