CUSTOMER CARE DOESN'T CARE

On 3 January I received a sms with a link for tickets to Super Hero Sunday. I followed the instructions, and was awarded with 4 tickets, the page closed before I could take down my reference number to collect the tickets from Computicket.

On 4 January, I contacted Multichoice via FACEBOOK, explaining what happened, and wanting to know how I can collect my tickets withou the reference number.

Thinking that I would be assisted, was my 1st mistake, just to be told that tickets were issued on a first come first serve basis, TRYING to explain that I had already been awarded tickets but just needed my reference number seemed to be more of a challenge.

So today on the 13th of January, 9 days after I started trying, I have now given up all hope, and had to dissappoint my kids by telling them we are not going to the event anymore.

So thank you DSTV for giving me something I don't have, but even a bigger thank you for not even trying to assist me.

There will be no payment from my household or my business from 1 February. Being a DSTV customer for many years, I decided to use the R1800 per month that I used to pay Multichoice every month and rather pay another service provier where I might receive some sort of service when needed.