Customer care - doesn't care & never responds

22 Oct 2015 I contacted Multichoice wrt my acc. Spoke to Wandile who said he would have to draw the call records, as it seems as if we were double charged when we did a change of ownership of a PVR (but we advised the consultant at the time that we will not be using the PVR until we sort out our LNB, she did not advise that we would be double charged, or we would have told her to cancel the PVR until further notice). I sent a follow up email to Wandile 28/10 & 27/11 & 17/12 - with no response! 30/12 I sent an email to customer care (case # ***) with a response from Niven (We would like to assist you however, we have requested for the call retrieval. As soon as we receive feedback, we will gladly assist or advise you accordingly.). To date I still have not received a response or feedback!!! How long does it take retrieve calls?? I received an sms this morning to say my acc will be suspended if I do not make pmt! Why should I pay for Multichoice's incompetence!!! I get the feeling they are not interested in sorting out this matter as they know they are in the wrong by not informing us of the double amount which will be incurred on both decoders! I Wonder if I will get a response?