Customer Care Complaint and Installation

Góing through the below complains its no suprise you are getting the grading. Not sure if its the customer disregard you have or the agents you employ

Summary was called offered a packge which i was happy with but changed my mind 2hours later called call center it was like they had no idea what i was talking about now this is an installation situation. Eventually when i thought this is enough i was told by an agent i must sent an email to the headoffice explain my issue or when installer arrives i just turn him back. The yesterday there goes debit or for something i dont have then i go to track thd instalation to find out its done not sute where and activated some ponzi scheme going on here i suspect