Customer care are just as terrible as Telkom!!!

<p>How will I start.... We are part of the VIP package on DSTV so everytime I have a issue or anything I must call ********** 121 - all my details was updated just a few months back when they spoke to me for more than 20 min's. Last week Thursday our DSTV was flashing orange, red and green lights. I called immediately to report the problem. Firstly, they had my details WRONG - the couldn't even pick up our details on their system. After ranting about that, an arrogant lady dropped the phone in my ear. Phoning AGAIN - we got our details but on the WRONG number. I reported the fault and they told me someone will phone me with 3-4 hours to make a booking to come and see me. No one came. I phoned the next day, Friday around 08:30 - told me again 3-4 hours. At around 16:00 I phoned once again, and heard the same story. The whole weekend without the DSTV - phoned first thing Monday morning, spoke to a lady by the name Sonna, and she said she will follow up, and said I must phone again at noon if no one phoned me. Obviously no one phoned me, so I called again. Samantha this time helped me and said I must phone back in 30min's then she will have something for me. When I phoned she said she will put me through, to no avail. Then someone phoned me, a lady (I forgot the name) made arrangements with me to come on Tuesday at 14:30 - I was in Kirkwood and made arrangements to travel back in time, when I got here, they were not here. Phoned Samantha again, she said she will find out and phone me back, to which she did. She said Mpho from Isat I think will phone me - he did. He told me that our DSTV will be on by 16:00 the afternoon, and he said I will be reimbursed for the 6 days without the DSTV. I am going to remember that promise. He kept his word, the technician came out before 16:00 to fix everything. But one thing, he asked me for a pen as his ink was out. He took my pen, without giving it back. After this disgusting service as being part of the VIP package, I expect my refund as well as a new pen!! I hope someone will give me a courtesy call to get my address and my banking details, as my trust in service is long gone. </p>