LD
Lindiwe D

1 reviews | Active since Mar 2011

07 Oct 2016, 14:00

Customer care

<p>I have an error on my TV that won't clear and I have called the DSTV customer care tice and they just drop the phone while witout reolving the issue</p> <p> </p> <p>Yesterday I called and spke to Lerato and after more than 20 minutes she hung up on me without resolving my problem</p> <p> </p> <p>Today I called and spoke to Ntokozo who did the samething! Calling and getting hold of someone to assist you is a struggle and when you have, they still put the phone down witout any expainatins? Tha is not fair and not a right way to treat a customer and making these calls is not cheap!</p> <p> </p> <p>Hope someone will help me this time around becuase I'm not alling again</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Oct 2016, 14:35
Official

Dear Lindiwe

We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Oct 2016, 10:11
Official

Good day Lindiwe

Thank you for bring this matter to our attention.

Please accept our sincerest apologies for the level of service you received from our consultants.

We tried contacting you to assist with your problem without any successes.

Should your problem still persist please advise us by return mail and we will assist you accordingly.

Kind Regards

Rupert

Best regards,