Customer Billing

I have been a loyal customer for Dstv for many years but after this past 2 weeks, I feel that they don't deserve my loyalty. I feel betrayed.

They changed my billing agreement to annually without my knowledge, stopped debiting for months, and without any notices cut their services.

I made numerous calls to arrange for the settlement but they decided again to put my account to *****ulent status. They debited the amount I owe them, without any notification .

I made a call to request the reversal and service because I was still waiting for the settlement amount but the answer I got was that I have to go to the walk in centre for cancellation of services. What is the use of the call centre? if they their calls are recorded where are records whereby I changed the payment agreement?

Why must I suffer now and go and stand in their long queues whereas they are the ones at fault.

From my side, they do not deserve even this one star.