Customer Based Business, ****ty Service Given To Customers!

Please, can someone tell me who does training at Multi-Choice, because I think that person needs training themselves? A month ago I requested for my residential address to be changed, Mulaifa told me I would receive a statement with the new address in August. Today I spoke to Zolisa Matama, who confirmed my old address as well. I asked her to change it to the new address and send me the statement with my new address, and guess what? It was my old address, even after specifically telling her that I need my statement with the new address. Last month my debit order did not go through, four days later my subscription was cancelled and I had to pay a reconnection fee when Multichoice has all my banking details and failed to run the debit order. Now...can please a well-trained consultant call me to change my address and send me the correct address please.