Customer agents bad attitude and lack of job knowl

My smartcard number is ***. I app**** for the new explora contract of 849/ per month and it was approved with the debit order going off this morning. I called multichoice Durban branch to know when it will be delivered and that was when I met the customer service agent from hell, Susan Hlengwa. The only thing worse than her bad attitude was her lack of knowledge about her job.<br> <br> I was telling her that the debit order went off today for R849 but she kept telling me that she can only see payment for R779 on her system. I tried to explain to her that that was the monthly payment for HD PVR premium we using at the moment. She was more interested in trying to shout me down than listen to my explanation.<br> <br> she kept asking me if the application for the explora was approved and I kept explaining to her that it was, that was why the debit order went off today, but she wouldn't hear because she likes the sound of her own voice.<br> <br> Susan Hlengwa should be re-trained by multichoice and re-orientated on how to treat customers. Customer service is the face of a company and she presents a very ugly one, and she has a poor knowledge of her job.<br> <br> Also, when is my explora being delivered.