Customer Account ***5

Dear DStv Support Team, I am writing to bring to your attention a serious issue regarding my 78-year-old father, who was sold a router via a telephonic agent. The router was delivered to him on May 27, 2024. However, my father, who lives alone and is unfami**** with how to use or connect the device, promptly requested for it to be collected. The router was indeed collected, but despite this, DStv continues to debit his account for the device. I initially contacted DStv with reference number INC-*** and RAM tracking number OFT***, but was informed that there is no record of the router collection. I was assured that follow-up action would be taken, but I have not received any feedback. I made another call, with reference number ***5-I149, and spoke to an agent named Ronelda. Unfortunately, I have not received any meaningful resolution despite these attempts. It is clear that there has been insufficient tracking and follow-up on this matter, resulting in undue stress for my father, who is already