****** AT DSTV EXPLORA/DSTV

I app****, was approved and installed the DSTV Explora in May 2019 on Compact for R499 per month. It is the biggest mistake I made. I expected my monthly payment to be 499+20=519 per month. The R20 is for insurance. Everything began well but only for the first month. In June 2019 my account got debited R934. I called the DSTV call center and they told me on two occasions that they don't deal with Explora issues. I asked for the Explora contact details and was told they do not phone numbers and the only way to communicate with them was to send a "pricelock" to a number I've forgotten. I've sent the pricelock SMS two times no one reverted to me. I even sent a WhatsApp to a number I found on the DSTV Facebook page. No body bothered to even reply to my WhatsApp. Today, I see on the DSTV app that I will be debited R935 again for July 2019. This is not what I signed up for and demand for DSTV or Explora to come and collect their Explora and install my old one. I am fed up and I'm not going to starve my family because of DSTV. I've had it.